Dealing with Conflict
It is hard not to be affected by conflictive situations in the workplace. A conflict concerns at least two people, but it can also affect a whole team. Conflicts are associated with many negative feelings, often related to blame and power struggles – and they always tie up a huge amount of energy. If conflicts are ignored for too long the problem can escalate. Communication then often hits a block and essential work processes grind to a standstill.
But conflicts can be resolved – and offer a chance to grow.
So consider conflicts as an opportunity for improvement!
Consequently, as a manager and leader, you need good conflict management skills. Conflicts are something for the boss to resolve! Regardless of whether you are personally involved or dealing with a conflict within your team, you should not be afraid to address any problems and differences openly, in order to find constructive solutions rapidly.
Added value from coaching
A constructive and solution-based approach to conflicts always demands a change of perspective. This means putting yourself in other people’s shoes and being open to their feelings.
Identify your role in the conflict and its resolution. Self-reflection helps to make your own role visible, helps you to accept it and to improve the way you deal with conflicts.