Conflicts are a part of everyday business.
Conflicts are a matter for the boss to resolve.
The most efficient and elegant way of handling conflicts is not letting them arise in the first place.
Can conflicts really be prevented?
Conflict prevention requires early recognition of conflict indicators, so that the conflict heading your way can be neutralized immediately. This workshop shows you not only how to identify the first signs of conflict but also maps out the classic conflict development processes and shows you how to prevent escalation with specific, goal-oriented communication techniques.
As a manager and leader, take this opportunity together with your team to work on an open, value-based communication style that provides a promising basis for handling conflicts constructively!